SHIPPING POLICY
Shipping & Delivery Information
Below you will find the average delivery time for all our packages:
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Once an order is placed, we take 1–3 working days to process the order. During the week it usually takes one working day, but if you order on a Friday evening or over the weekend, it may take a little longer.
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Once your order has been processed, it will be dispatched, and delivery takes an average of 8–12 working days.
We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team at support@emily-cape-town.com. Below we explain how your order will be processed and delivered.
Placing an Order
The ordering process at Emily Cape Town is as simple as possible.
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Go to the product page and add the product you want to your shopping cart by clicking on the black “Add to cart” button.
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Check that you have selected the correct variants. If everything is correct, click on the “Proceed to checkout” box.
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On the information page, enter the correct address details. Make sure all information is accurate. When this is done, click “Continue shipping”.
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On the Dispatch page, you can check the address data you entered. Every shipment is sent completely free of charge as a token of our appreciation to our customers. Shipping and delivery costs are always covered by us.
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Click on the “Proceed to payment” box.
Payment Options
At Emily Cape Town, all payment options are SSL-encrypted, ensuring a secure payment environment. Available methods:
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Klarna (deferred payment)
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Credit card (AMEX, Mastercard, Maestro, Visa)
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PayPal account
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EPS
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Immediate payment
After selecting the correct payment method, click on “Complete Order”. You will be redirected to your chosen payment method—follow the instructions to complete your order.
If you encounter any issues with your order, contact us at support@emily-cape-town.com.
Shipping Costs
We cover the shipping costs for every order. All products are delivered to your door 100% free of charge, with no minimum order quantity required.
Shipping Your Order
Found the perfect look or accessory on our website? You’ll want it as soon as possible! That’s why we process and ship orders as quickly as possible.
To offer fair prices for our products, we collect parcels in large quantities and ship them all at once once our minimum order quantity is reached.
Please note: Like many other online shops, we are currently very busy, and there may be delays due to the global COVID-19 situation. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.
To ensure your order is dispatched today, please contact us by email at support@emily-cape-town.com. Our service team will be happy to advise you on the best solution.
