We provide a detailed size chart on our product pages to help you find the perfect fit, located just below the size selector. If you’re between sizes, it is recommended to size up. If you have specific fit questions, feel free to reach out to our customer service team for personalized assistance.

Absolutely! We prioritize quality craftsmanship and ethical sourcing. Each piece is selected with care to ensure it contributes positively to our community and environment.

Yes, we try to restock popular items whenever possible. To stay updated on restocks and new arrivals, we recommend signing up for our newsletter.

Yes, we offer gift cards! They are a perfect way to give the gift of fashion while allowing your loved ones to choose their favorite pieces from our collection.

We believe in making your shopping experience delightful and affordable! We’re excited to offer free shipping on all orders within the Z.A. No minimum purchase required.

We strive to process and ship most orders within 24 to 48 hours. However, some items may require additional time depending on availability or order volume.

Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You can click here to track your order when you have received the order details

Changed Your Mind? No Problem!

You can return your item for a refund or exchange within 30 days. Please note, for hygiene reasons, earrings are non-returnable, as well as personalized or engraved items.

For more details on our return and refund process, visit our Returns page.

At Emily Cape Town, we offer a flexible 30 day return period, giving you time to decide with confidence. You may return your order for any reason, starting from the day it arrives. Simply ensure the item is sent back within the 30 day window.

Please note that we cannot accept returns after this period due to stock rotation and collection availability. However, with our generous 30 day return policy, you have more than enough time to ensure your pieces are perfect for you.

If something isn’t right with your order, don’t worry — we’ll sort it out quickly and easily.

Here’s what to do:

1. Take a clear photo of the item showing the damage or issue.
   
2. Send the photo to support@emily-capetown.com, along with your order number and a short explanation of the problem.
   
3. Our customer care team will review your request and respond promptly with the best solution.
   

Your satisfaction is important to us. If anything goes wrong with your order, just reach out. We’re here to help.

Once we receive your returned items, we will process your refund within 7 working days.

You can track your return using the tracking number provided by your shipping carrier. The 7-day processing period begins once the package reaches our warehouse, and we will notify you by email as soon as your refund has been issued.

If your refund has not arrived after this period, feel free to contact us at support@emily-capetown.com and we will be happy to assist you.

We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:

• Credit or Debit Cards: We welcome all major credit and debit cards, including Visa, Mastercard, and American Express.
• PayPal: For added convenience and security, you can use your PayPal account to complete your purchase.
• Mobile Payment Services: You can also use Apple Pay, Shop Pay, or Google Pay for a quick and easy checkout.
• Gift Cards or Store Credit: Have a gift card or store credit from us? You can use it towards your purchase!

If you have any questions or need help with your payment, feel free to reach out to our customer support team.

If you have any questions, please feel free to reach out to us. We are always here to help. Our team is available 6 days a week and ready to assist with any queries or concerns. Our goal is to ensure your experience with us is smooth, easy and enjoyable.

Contact us at support@emily-capetown.com.

We always strive to respond to your questions within 24 hours, but rest assured, you'll always hear from us within 48 hours. We’re here to help and want to make sure you feel taken care of every step of the way.

We’re delighted that you’re interested in becoming part of the Emily Cape Town family. If you’d like to join our team, please send us a message at support@emily-capetown.com and we will get back to you as soon as possible. We can’t wait to connect with you.

Emily Cape Town previously had a physical store, but it is currently closed. At this time, we operate exclusively online. We are not affiliated with any physical store or any other business that uses the name Emily Cape Town.